Frequently Asked Questions
1. How can I place an order?
You can place an order by selecting your desired product, adding it to your shopping cart, and completing the checkout process with your shipping and payment information.
2. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
3. How can I track my order?
Once your order has shipped, we will send a confirmation email containing tracking information.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you if your order has not yet been processed.
5. What should I do if my order arrives damaged?
Please contact our customer support team with your order details and photos of the damaged item. We will review your request and provide assistance.
6. Do you accept returns?
Yes. Customers may request returns within 30 days of receiving their order, subject to our Refund Policy requirements.
7. How can I contact customer support?
You can reach us through:
Email: Support@simplanionss.shop
Phone: +1 785-341-3360
Address:
5010 Glenwood St, Mission, KS 66202, United States