Refund Policy
At My Store, we are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days after receiving their order. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and accessories. Items that show signs of use, damage, or alteration may not be accepted for return.
Refund Process
To request a return or refund, please contact our customer support team at Support@simplanionss.shop with your order number and details about the issue. Our team will review your request and provide further instructions.
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable processing period.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will work with you to resolve the issue and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, personalized items, clearance products, or items damaged due to customer handling.
Contact Us
If you have any questions regarding our Refund Policy, please contact:
My Store
5010 Glenwood St, Mission, KS 66202, United States
Email: Support@simplanionss.shop